- Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.)- Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. - Transport bus tubs and carts to dishwashing area.- Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.- Discretely clear individual settings from guest tables as each course is completed. - Provide additional settings, utensils and condiments as needed or requested.- Work with food servers, host/cashiers and other restaurant personnel in providing guest service. - Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.- Restock and replenish front line provisions (including bread), condiments and plate ware as they become diminished. Use the FIFO method in stocking any food items.- Responsible for wiping down galley, pass bar, expo line and all touching areas as it becomes untidy and remove all tainted dishware and trash to dish pit.

- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations. - Plating and serving of the guests meals. - Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities. - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Various other duties may be assigned as roster of banquets changes.

- Flexible work schedule!- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations- Plating and serving of the guests meals- Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Various other duties may be assigned as roster of banquets changes

- Greet guests in a timely manner with a smile and a pleasant disposition.- Must be familiar with menu, preparation of drinks and food and prices.- Use suggestive selling techniques.- Explain the ingredients to the coffee.- Carry on a friendly conversation with the guests, as coffee is prepared.- Prepare for the next shift by filling the supplies, cleaning and sanitizing the workstation and equipment.- Work as a Barista making coffee, blended beverages, etc.- Work the cash register and maintain an accurate bank, maintain cleanliness.- Perform miscellaneous duties as assigned.

Monitors guest consumption of alcohol and intervenes as needed according to guidelines   Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs   Provides personalized service and uses guest name   Resolves service problems according to guidelines   Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)   Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required   Slices and pits fruit as required   Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures   Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.   Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor   Maintains a clean and stocked workstation in accordance with established health and safety guidelines

- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).   - Staff, schedule, evaluate, train, develop and monitor subordinate personnel. - Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.   - Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service.   - Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.   - Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.   - Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.   - Create and maintain records, reports and other documentation as required to meet company and business expectations.   - Maintain the viability and integrity of all restaurant operations.

- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.• Perform numerous telephone functions to and from central credit, other casinos, and departments within L’auberge Casino.• Open check-cashing cards (requires making credit inquiries).• Works with high limit customers to ensure they are provided with prompt, courteous and friendly service.• Performs all duties in a confidential manner.

- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day - Responsible for providing exceptional customer service to all guests

- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas

- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas

- Collects and analyzes data via telephone, junket reps, Credit bureaus, central credit, etc., to determine credit-worthiness based upon information received. - Advises supervisor of patrons requesting credit, limit increases, accounts having returned checks, and/or hotel delinquencies. - Updates Credit information of Pinnacle Entertainment, inc.’s existing Credit customers for evaluation by supervisor. - Supplies monthly reports to supervisor, showing accumulated record of new accounts. - Maintains accurate and complete Credit records - Answers phones and routes incoming calls; opens and routes incoming mail; types memos and letters; and maintains an organized filing system.

- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor

- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor

- Normal and deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans - Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots & pans - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation - Other duties may be assigned

- Maintain and repair refrigerator equipment, boilers, and electrical, plumbing, and HVAC equipment.- Fabricate, repair, and maintain equipment such as any mechanical devices, motors, and pumps throughout facility.- Respond to customer requests for maintenance assistance in order to provide courteous, timely and expert service.- Assist in the installation, removal or relocation of electronic equipment, in accordance with established priorities.- Fix all property electronic equipment (except for slot machines and computers) by repairing minor damage to parts and wiring and replacing failed components, in order to ensure proper operation of all equipment according to established schedules and department standards.- Repair and install structural woodwork and equipment; assist is preparing wall surface for painting and wall covering, in order to ensure proper operation of all equipment according to established schedules and department standards.- Perform upholstery work as required on hotel and casino chairs, sofas, gaming tables/layouts, restaurant booths and equipment.- Install and maintains all tile, marble floor materials, carpet, and carpet tiles.- Examine and perform preventative maintenance checks on various types of electronic equipment to include fire alarms, and satellite systems according to established schedules under supervision, in order to ensure that potential problems are fixed before equipment becomes dysfunctional.- Perform all operations incidental to any type of maintenance painting and carpentry to meet specifications. - May act as go to person for engineering related questions or problems when the Supervisor is not available

- Perform basic electrical installation and repair work in wiring for switches, outlets, plugs, cables, power circuits and appliances; repairs lighting systems; inspects electrical systems for unsafe conditions. - Perform basic repairs of plumbing leaks or breaks; opens clogged lines and drains; replaces washers and other minor parts; maintains and monitors plumbing systems.- Apply and prepare various surfaces for paint, enamel, lacquer, varnish, or stain; repairs wall coverings.- Perform basic rough and finished carpentry work in construction and repair of structures such as partitions, walls, doors, fences, window frames, office furniture, roofs, and shelves.- Performs upholstery work as required. - Fabricates, repairs, and maintains mechanical devices, motors and pumps.- Keeps workshop orderly by cleaning tool boxes, putting away tools and parts, and straightening electrical storage area.- Installs and maintains all tile, marble floor materials, carpet, and carpet tiles.- Run milling equipment, lathes and power tools; welds materials.

• Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.• Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all • Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions• Achieving desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes if necessary, to achieve result• Responds to guest needs and reports problems to Manager.• Assists Manager with administrative duties, as assigned.• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.• Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) • Ensuring regulatory, internal controls and policy and procedure compliance • Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained • Assisting with management accountability for all team members for day to day and long-term operations to include hiring, training, and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation• Scheduling (planning, assigning, and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours • Act as a role model to other employees and always presents oneself as a credit to Company and encourages others to do the same• Maintains strict confidentiality in all departmental and company matters.• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Job Responsibilities: Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).   Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.  Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service.  Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.  Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.  Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.   Create and maintain records, reports and other documentation as required to meet company and business expectations.  Maintain the viability and integrity of all restaurant operations.